Last updated August 16th, 2023
Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.
WHAT ARE MY SHIPPING & DELIVERY OPTIONS?
We offer shipping at the following rates:
|Shipping Method||Shipping Fees|
|USPS First Class (2-5 Business Days)||$6.00 +|
|USPS Ground (2-5 Business Days)||$7.99 +|
|USPS Priority Mail (2-3 Business Days)||$8.99 +|
|Priority Mail Express (1-2 Business Days)||Varies By Delivery Location|
|UPS Ground (1-5 Business Days)||$19.99 +|
|Option Selection Will Be Available at Checkout||Shipping Fees Will Be Calculated At Checkout|
ADDITIONAL SHIPPING INFORMATION
- All orders between Saturday and Sunday will be shipped on the following business day.
- All orders after 1:00 PM EST will be shipped on the following business day.
- Certain oversized, or overweight items may be subject to additional freight charges.
- In order to comply with state restrictions, we are unable to ship to a PO Box for certain states listed below.
- All orders to California and Delaware are subject to an additional shipping charge due to state restrictions.
- Certain shipping methods are not offered to California and Delaware due to state restrictions.
- After three unsuccessful delivery attempts, USPS will return your package to Prisco Cigars. All return freight charges will be passed on to the consumer.
DO YOU DELIVER INTERNATIONALLY?
We currently ship to the following destinations:
International Shipping and Legal Compliance:
At Prisco Cigars, we are committed to providing a transparent and responsible international shipping experience. Please carefully read and understand this policy before placing an order, as your order placement signifies your agreement to be bound by these terms. The most current version of our international shipping policy can always be reviewed on this page. Prisco Cigars reserves the right to update, change, or replace any part of this policy at any time. It is your responsibility to periodically check our website for any changes.
Returned Orders and Restocking Fee:
In the event that an order is returned due to unpaid taxation or duties, a restocking fee of 40% of the product value will be assessed. We recommend staying informed about any potential duties or taxes applicable in your destination country to avoid any complications.
Fraud Prevention and Verification:
Prisco Cigars places a high priority on fraud prevention. We reserve the right to deny any international order that may have a high fraud score. After placing an order, our fraud department may contact you for verification purposes if the order is flagged for a high fraud score. Orders must be placed in English and must include accurate billing and shipping information. Failure to verify an order may result in its cancellation and refund. Please note that international refunds may experience delays due to international banking regulations.
Responsibility for Lost, Damaged, or Seized Packages:
All sales are final. In the unfortunate event that a package is lost, damaged, seized, or held by customs, the responsibility rests with the customer or purchaser. Prisco Cigars will not be held liable for any such occurrences after the package arrives in the destination country.
Shipping Times and Charges:
Please be aware that average shipping times can range from 2 to 6 weeks or even longer. Our listed prices are in U.S. dollars. Any duties, local value-added taxes (VAT), or other charges are the responsibility of the package recipient and may be billed by the local Customs office or carrier. Refusal to pay duties or taxes may result in a restocking fee of 40% for returned product(s). If a package is not returned and is instead destroyed by your local customs office, Prisco Cigars will not be responsible and will not reimburse you.
Payment and Special Shipping Requirements:
All prices are listed in U.S. dollars. When paying by credit card, the credit card company will calculate the exchange rate and include it in your monthly statement. Shipping costs are the responsibility of the purchaser. Any special shipping requirements will incur additional charges.
We appreciate your understanding and cooperation in adhering to these international shipping policies. If you have any inquiries, questions, or require further clarification, please do not hesitate to contact our dedicated customer service team.
Prisco Cigars Disclaimer:
Prisco Cigars emphasizes that it cannot assume liability for any negligence or oversight on the part of customers with regard to the regulations of your respective country. We highly recommend that all purchasers take the time to acquaint themselves with the relevant regulations and ensure thorough compliance before proceeding with an order for delivery to your specific country.
We value and acknowledge your understanding and cooperation in upholding these regulations. Should you have inquiries or require additional guidance, please feel free to reach out to our dedicated customer service team. We are here to assist you.
By placing an order with Prisco Cigars, the customer acknowledges and agrees to assume all responsibilities associated with compliance with their countries regulations. This includes but is not limited to regulations related to taxation, customs, and any penalties arising from failure to uphold the regulations established by the customer or purchasers Country.
ARE THERE OTHER SHIPPING RESTRICTIONS?
U.S State Restrictions:
While we require all purchasers to be over 21 years of age, California’s Senate Bill 39 requires us to:
- Confirm your delivery of tobacco products by telephone call after 5PM (PT) the day prior to shipment
• Obtain the signature of a person 21 years of age or order before completing the delivery
Note, in order to comply with this restriction, we are unable to ship to a PO Box or offer certain shipping methods to California.
Due to Connecticut State Regulations, we do not ship the following products to Connecticut addresses:
- Small Cigars (Weighing 3lb per 1000 or less)
While we require all purchasers to be over 21 years of age, Delaware’s Title 30 Chapter 53 requires us to:
- Receive and store age verification documents in order to sell a tobacco product to you. This is a one-time process and the information will only be used to comply with your state’s requirements.
• Obtain the signature of a person 21 years of age or order before completing the delivery.
Note, in order to comply with this restriction, we are unable to ship to a PO Box or offer certain shipping methods to Delaware.
Due to Hawaii State Regulations, we do not ship any products to Utah addresses.
Due to Maine State Regulations, we do not ship the following products to Maine addresses:
- Cigars with Homogenized/HTL Wrappers
• Small Cigars (Weighing 3lb per 1000 or less)
• Pipe Tobacco
Due to Maryland State Regulations, we do not ship the following products to Maryland addresses:
• Cigars with Homogenized/HTL Wrappers
• Small Cigars (Weighing 3lb per 1000 or less)
Due to Massachusetts State Regulations, we do not ship any Flavored Tobacco products to Massachusetts addresses.
Due to Montana State Regulations, we do not ship the following products to Montana addresses:
- Filtered Cigars
Due to Pennsylvania State Regulations, we do not ship the following products to Pennsylvania addresses:
- Small Cigars (Weighing 4lb per 1000 or less) in carton packs, containing 20 to 25 sticks per pack.
Due to Utah State Regulations, we do not ship any products to Utah addresses.
Due to Vermont State Regulations, we do not ship the following products to Vermont addresses:
- Small Cigars (Weighing 4.5lb per 1000 or less)
Due to Washington State regulations, we cannot ship the following products to Washington addresses:
- Small Cigars (Weighing 3lb per 1000 or less)
• Pipe Tobacco
Last updated May 10th, 2022
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.
All returns must be postmarked within fifteen (15) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
- If you are not 100% satisfied with any cigars that you purchase from Prisco Cigars after you have tried a maximum of (1) cigar, you may return them within 15 days for full credit or full refund. If you try more than one (1) and decide that they are not to your liking, you may return them and will receive a partial refund for the amount of cigars returned, minus the shipping costs. Returns are accepted only with original cellophane wrapper intact. Do not return burned cigars as this might affect your refund.
To return an item, please email customer service at [email protected] to obtain a Return Merchandise Authorization (RMA) Label. After receiving a RMA Label, place the item securely in its original packaging. Print the label you received in the email and tape it to the box.
3200 East 2nd Ave Hialeah, FL 33013 PO BOX 138753 United States
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least fifteen (15) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
At Prisco Cigars, we understand the importance of a seamless shopping experience, and we strive to ensure that your orders reach you in a timely manner. In the unfortunate event that a package is lost during transit, or if an unclaimed package is subsequently lost, we have a dedicated process to address and resolve such situations
Package Tracking and Investigation:
If the tracking information for a package has not been updated for a period exceeding 7 days, our team will initiate a thorough investigation to locate the package’s whereabouts. We value your satisfaction and are committed to ensuring that every effort is made to resolve the issue promptly.
Insurance Claim Process:
Upon concluding that a package is indeed lost, we will initiate an insurance claim with the relevant shipping carrier. The purpose of this claim is to recover the value of the lost package and its contents. This process may involve coordination with the carrier and adherence to their procedures for insurance claims.
Replacement Package Issuance:
Once the insurance claim is successfully processed, only at this point, a replacement package will be issued to the customer. It is important to note that the replacement package will be sent following the completion of the insurance claim.
Throughout the process of locating the package, processing the insurance claim, and addressing unclaimed packages, our customer service team will keep you informed and updated on the progress. We are dedicated to open communication and ensuring that you are aware of the steps being taken to address any issues.
Unclaimed Packages and Restocking Fee:
In the case of an unclaimed package that is returned to Prisco Cigars and is subsequently lost, a restocking fee of 60% will be applied to the total value of the returned items. This fee covers the costs associated with processing, handling, and restocking the products that were part of the unclaimed package.
Your Peace of Mind:
Prisco Cigars places a high value on your satisfaction and peace of mind. While lost packages are rare, we are fully committed to resolving such situations in a diligent and efficient manner, ensuring that you receive your order as intended.
We appreciate your understanding of our procedures for lost packages and insurance claims. If you have any questions, concerns, or require further information, please do not hesitate to contact our customer service team for assistance.
If you have any questions concerning our return policy, please contact us at: