Shipping & Delivery

Last updated January 9th, 2023
 
This Shipping & Delivery Policy is part of our Terms of Use (“Terms”) and should be therefore read alongside our main Terms.
 
 
Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.
 

WHAT ARE MY SHIPPING & DELIVERY OPTIONS?

 
Shipping Fees
 
We offer shipping at the following rates:
   

Shipping Method

Shipping Fee

USPS Priority Mail Small Flat-Rate Box (2-3 Business Days)

$8.99

USPS Priority Mail Medium Flat-Rate Box (2-3 Business Days)

$15.00

USPS Priority Mail Large Flat-Rate Box (2-3 Business Days)

$18.99

Parcel Select Ground Cubic (2-3 Business Days)

$15.00

Priority Mail Express (1-2 Business Days)

Varies By Delivery Location

UPS Ground (1-5 Business Days)

$19.99

UPS 2nd Day Air (1-2 Business Days)

Varies By Delivery Location

 

Please note the following:

  • All orders between Saturday and Sunday will be shipped on the following business day. 
  • All orders after 1:00 PM EST will be shipped on the following business day.
  • In order to comply with  state restrictions, we are unable to ship to a PO Box for certain states listed below.
  • All orders to California and Delaware are subject to an additional shipping charge due to state restrictions.
 
All times and dates given for delivery of the products are given in good faith but are estimates only.

 

DO YOU DELIVER INTERNATIONALLY?

 
No, we do not currently offer international shipping.
 

ARE THERE OTHER SHIPPING RESTRICTIONS?

U.S State Restrictions:

California

While we require all purchasers to be over 21 years of age, California’s Senate Bill 39 requires us to: 

  • Confirm your delivery of tobacco products by telephone call after 5PM (PT) the day prior to shipment
    • Obtain the signature of a person 21 years of age or order before completing the delivery

Note, in order to comply with this restriction, we are unable to ship to a PO Box or offer certain shipping methods to California.

Connecticut

Due to Connecticut State Regulations, we do not ship the following products to Connecticut addresses:

  • Small Cigars (Weighing 3lb per 1000 or less)

Delaware

While we require all purchasers to be over 21 years of age, Delaware’s Title 30 Chapter 53 requires us to:

  • Receive and store age verification documents in order to sell a tobacco product to you. This is a one-time process and the information will only be used to comply with your state’s requirements.
    • Obtain the signature of a person 21 years of age or order before completing the delivery.

Note, in order to comply with this restriction, we are unable to ship to a PO Box or offer certain shipping methods to Delaware.

Maine

Due to Maine State Regulations, we do not ship the following products to Maine addresses:

  • Cigars with Homogenized/HTL Wrappers
    • Small Cigars (Weighing 3lb per 1000 or less)
    • Pipe Tobacco

Maryland

Due to Maryland State Regulations, we do not ship the following products to Maryland addresses:
• Cigars with Homogenized/HTL Wrappers
• Small Cigars (Weighing 3lb per 1000 or less)

Massachusetts

Due to Massachusetts State Regulations, we do not ship any Flavored Tobacco products to Massachusetts addresses.

Montana

Due to Montana State Regulations, we do not ship the following products to Montana addresses:

  • Filtered Cigars

Pennsylvania

Due to Pennsylvania State Regulations, we do not ship the following products to Pennsylvania addresses:

  • Small Cigars (Weighing 4lb per 1000 or less) in carton packs, containing 20 to 25 sticks per pack.

Utah 

Due to Utah State Regulations, we do not ship any products to Utah addresses.

Vermont

Due to Vermont State Regulations, we do not ship the following products to Vermont addresses:

  • Small Cigars (Weighing 4.5lb per 1000 or less)

Washington

Due to Washington State regulations, we cannot ship the following products to Washington addresses:

  • Small Cigars (Weighing 3lb per 1000 or less)
    • Pipe Tobacco

Returns & Exchanges

Last updated May 10th, 2022
 

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within fifteen (15) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

Please Note

  • If you are not 100% satisfied with any cigars that you purchase from Prisco Cigars after you have tried a maximum of (1) cigar, you may return them within 15 days for full credit or full refund. If you try more than one (1) and decide that they are not to your liking, you may return them and will receive a partial refund for the amount of cigars returned, minus the shipping costs. Returns are accepted only with original cellophane wrapper intact. Do not return burned cigars as this might affect your refund. 

RETURN PROCESS

To return an item, please email customer service at [email protected] to obtain a Return Merchandise Authorization (RMA) Label. After receiving a RMA Label, place the item securely in its original packaging. Print the label you received in the email and tape it to the box.

Prisco Cigars

3200 East 2nd Ave Hialeah, FL 33013 PO BOX 138753 United States

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least fifteen (15) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

EXCEPTIONS

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

[email protected]

FAQ

All Orders are sent via priority mail and will take anywhere from 3 to 5 business days to arrive

To return an item, please email customer service at [email protected] to obtain a Return Merchandise Authorization (RMA) Label. After receiving a RMA Label, place the item securely in its original packaging. Print the label you received in the email and tape it to the box.

Prisco Cigars

3200 East 2nd Ave Hialeah, FL 33013 PO BOX 138753 United States

once an order is completed you will receive an email with a tracking number. additionally a tracking number is also available under recent orders when accessing your account

Please see product additional information for specifications 

Miami, Florida